Natasha Romanof

Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, And Close The Sale
Mission :
Praise for Selling Luxury

"Today, our customers' references in terms of service are extremely high and go far beyond the luxury sector. In the world of luxury, customers are expecting a top level of service before, during, and after every contact or sale. Reaching excellence in service is essential for each sales ambassadors so that customers are even more satisfied and loyal to the brand. This everyday challenge should be approached humbly, with the understanding that it is a never ending process."
--Bernard Fornas, CEO, Cartier International

"Genevieve and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty."
--Hamida Belkadi, CEO, De Beers Diamond Jewellers, USA

"Selling Luxury is filled with ways of exceeding each client's expectations through offering a service that surprises and delights."
--Aaron Simpson, Group Executive Chairman, Quintessentiall

What does it take to sell high-end luxury creations to the richest clients in the world? In Selling Luxury, Robin Lent and Genevieve Tour, with thirty years of combined experience, share their savoir-faire. You'll also pick up tips from multi-million dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. "Selling Luxury" will show you how a salesperson can acquire Sales Ambassador status by offering the impeccable service associated with the world's most prestigious brands.